FAQ

Frequently Asked Questions

How does the process work?

Upload a photo, customize your portrait style and text, and we’ll handle the rest! You’ll receive a proof within 3 days for review, and you can request unlimited revisions until it’s just right.

What kind of photos do you accept?

We can work with most clear, well-lit photos, even from Zillow, Google Earth, or your phone. If there’s an issue, we’ll contact you to help choose the best one.

Can I add a personal touch to my portrait?

Absolutely! Add a meaningful line of text, like your family name, a special date, or a heartfelt message to make it uniquely yours.

What if I don’t like the final artwork?

No worries! We offer unlimited revisions until you’re 100% satisfied. Plus, our satisfaction guarantee ensures we’ll make it right or refund your order.

How long does it take to receive my portrait?

Once you approve the proof, we’ll finalize production and ship it promptly. You’ll typically have your custom portrait in hand within 7-10 days.